Haven’t you received your package even though the tracking information shows that it has been delivered? Please wait 24 hours. In many cases, the package will still turn up. If this is not the case, please contact our customer service as soon as possible. Make sure to do this within 7 days of the original delivery date, so that we can investigate the situation and look for a solution.
Missed the delivery?
The UPS driver will try to deliver your package again on the next business day, deliver it to your neighbours, or take it to a UPS Access Point on the same day, where it will be held for 7 days. You can see all of this in the tracking information.
The DHL driver will first try to deliver your package to your neighbours. If this is not possible, the package will be delivered to a DHL ServicePoint the next day, where it will be held for 7 days. Do you have other delivery preferences? You can indicate these in the “My DHL” app.
You can always check where your order is using the tracking number you receive from us by email or WhatsApp.